Installation a week ago BUT no remote control. Still no operational Sky TV. Phoned several times to request one. One agent said I can use the Sky Remote app, but it repeatedly can't find my device (the puck) to connect to. Question: is the remote control essential to activate Sky TV initially? I assume that once activated the phone app will operate it. All is plugged in correctly and there is Sky WiFi in the room, with my phone connected to it.
