New customer

[Jimbo22]

Received MySky box do I need to connect my box before the engineer comes or do I let him set it all up for me

[Daniel0210]

@Jimbo22 

So presumably you're referring to a broadband router as the engineer will bring any Sky Q box and mini boxes with him/her when they come. 

[Jimbo22]

Yes 

[cookiemonsteruk · Accepted solution]

@Jimbo22 

Thats sky stream and does not require an engineer visit. You plug into the tv and you're ready to go

[cookiemonsteruk]

@Jimbo22 

That is of course if your broadband is up and running.  If you're getting broadband as well leave it until broadband is activated

[Daniel0210]

@Jimbo22 

I've moved your thread to the more appropriate Stream board now we know what was delivered.