New customer

[VanessaIW]

Switching from BT. Activation officially early March, but Sky TV hub sent very early, 2 weeks ago after discussion of move. After this TV part was activated and charged for early, I thought I might as well set it up and use it in this cross-over period. Set up with my current BT hub was fine. I'm just hoping that switching everything over to the new Sky hub, including the remote pairing will work ok, early March. 

[GD1 · Accepted solution]

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@VanessaIW wrote:

Switching from BT. Activation officially early March, but Sky TV hub sent very early, 2 weeks ago after discussion of move. After this TV part was activated and charged for early, I thought I might as well set it up and use it in this cross-over period. Set up with my current BT hub was fine. I'm just hoping that switching everything over to the new Sky hub, including the remote pairing will work ok, early March. 

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You won't need to pair the remote again, all you would need to do is go to the settings menu and reset the network settings.

Your remaote if already paired does not become unpaired simply bacuse you've changed the network setting on the puck.

As a side note you should not need to do a full reset on the puck for your new broadband serivce if that is what you thought?

[Anonymous]

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@VanessaIW wrote:

Switching from BT. Activation officially early March, but Sky TV hub sent very early, 2 weeks ago after discussion of move. After this TV part was activated and charged for early, I thought I might as well set it up and use it in this cross-over period. Set up with my current BT hub was fine. I'm just hoping that switching everything over to the new Sky hub, including the remote pairing will work ok, early March. 

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Yep it will. Assuming you use WiFi it will say it's offline the first time and you'll need to pick the new WiFi network. If you use Ethernet it should just work. 

[VanessaIW]

Thank you very much for your reassuring reply! I look forward to completing the switchover when the Sky broadband hub arrives prior to contract activation. 

[VanessaIW]

Just to update. Hub arrived, activation date today, set up was fine and simple. Reset the sky wifi network

when prompted for the TV, managed that, all works fine, and the remote, even the old phone too. Phew.