My post regarding problems with Sky Stream is missing. Do Sky sensor this community?

[kevpatts]

I had a post discussing the issues I had with Sky Stream. The link was here: https://helpforum.sky.com/t5/Sky-Stream/Multiple-problems-with-Sky-Stream/m-p/4556103. This now seems to be removed. Do Sky remove posts that make them look bad?

[mikealanr]

Hi @kevpatts 

No Sky don't censor the community but the forum software may have flagged it as spam or it's been removed if it breachs community standards. I can't see it so you will need to restate your issue.

MikeAlanR

[kevpatts]

This is very concerning as the post was not spam and did not contravene community standards from what I understand, it was just honest about the shortcomings of Sky Stream. I believe this is in fact sensorship.

I was not looking to add to it, just to link to it as a friend asked about moving to Sky Stream.

I'll keep an eye on this post also to see if it dissappears.

[Mark39]

@kevpatts there's no shortage of critical posts about Sky Stream if you look. Subjectively they outweigh the positive posts by a fair margin. The Stream forum would be pretty thin if Sky censored negative posts....

In view of your concern I'd suggest sending a private message querying your post's disappearance to one of the Community Managers.

[Stickinfohere · Accepted solution]

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@mikealanr wrote:

Hi @kevpatts 

No Sky don't censor the community but the forum software may have flagged it as spam or it's been removed if it breachs community standards. I can't see it so you will need to restate your issue.

MikeAlanR

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Sky do censor/moderate posts and also remove posts where needed (abusive towards others, spam etc.). You can see the moderation on some posts, with a note from a Sky employee saying that xxx has been removed as personal data, bad language etc.

That's why there is a report post option, for Sky to review and moderate or remove (censor if you're that way inclinded)

[Chloe-W22]

Hi @kevpatts!

As other users here have mentioned, our Community Moderators will moderate content that does not adhere to our Community guidelines or where we may need to intervene in anything more serious 🙂

Neither has happened in this case so don't worry! Infact we do also archive old or outdated content to ensure the Community stays as accurate and up to date when other users visit the site, it's also to ensure Community remains manageable.

The post you're referring to wouldn't have been created recently but if you still require help with that query, you're more than welcome to create a new discussion and get up-to-date support. 

Thanks,