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Discussion topic: New customer, 2 sky boxes only one remote

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This message was authored by: Natalie182

Message posted on ‎10 Dec 2025 09:02 PM

New customer, 2 sky boxes only one remote

So I received 2 sky boxes one for downstairs one for bedroom, when I've gone to set up, I have two sky boxes but only one remote, shouldn't I have 2 remote controls?

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 Dec 2025 09:32 PM

Re: New customer, 2 sky boxes only one remote

Posted by a Superuser, not a Sky employee. Find out more
@Natalie182 wrote:

So I received 2 sky boxes one for downstairs one for bedroom, when I've gone to set up, I have two sky boxes but only one remote, shouldn't I have 2 remote controls?

Yes, give Sky a call.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎11 Dec 2025 08:01 AM

Re: New customer, 2 sky boxes only one remote

Posted by a Superuser, not a Sky employee. Find out more

@Natalie182 

 

Pucks should arrive in individual sealed boxes with the remote prominently positioned.

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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