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Discussion topic: Netflix

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Avatar for Janice6
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This message was authored by: Janice6

Message posted on ‎04 Apr 2024 04:14 PM

Netflix

Hello, 

I have netflix as part if my account. However, for the past couple months it has been someone else's account (in spanish) linked to my account. I have tried calling multiple times and have got no where. I am currently paying for a service I can not use. Please can you advise how this can be corrected.

Many thanks 

Janice Lynch 

 

 

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Avatar for SKY1992bf
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Superuser
This message was authored by: SKY1992bf

Message posted on ‎04 Apr 2024 04:17 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Janice6  Have you spoken to Netflix about this ? If not then you need to resolve this 


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my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Avatar for Fothergill1
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Superuser
This message was authored by: Fothergill1

Message posted on ‎04 Apr 2024 10:47 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Janice6 Welcome to the forum.  As @SKY1992bf says you will probably need to contact Netflix.  To me it sounds as though your Netflix account has been hacked.

 

If you go to the search bar at either the top or bottom of this page and enter "Netflix hacked" you will be directed to a number of previous threads where this has happened.

 

Good luck.

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