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Discussion topic: No sound

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This message was authored by: Skye2k

Message posted on ‎04 Apr 2024 09:00 PM

No sound

Everything was working fine, but today I turned on my tv and sky stream as normal, and there is no sound whatsoever! I tried apps and normal live tv but there is nothing at all! I turned on my PlayStation and there is sound coming out of my tv while on that so it's not my tv. Very confused

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Superuser
This message was authored by: GD1

Message posted on ‎04 Apr 2024 09:11 PM

Re: No sound

Posted by a Superuser, not a Sky employee. Find out more

@Skye2k  Have you powered down the puck for a minute or 2 by unplugging at the wall?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Skye2k

Message posted on ‎04 Apr 2024 09:35 PM

Re: No sound

I had turned it off at the wall a couple times yes, may leave it all off and unplugged overnight and see if that fixes it. It's very strange I've gone into the sound settings and everything 

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