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Discussion topic: Netflix just a blank black screen

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Avatar for SwankyOrc
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This message was authored by: SwankyOrc

Message posted on ‎07 Nov 2025 06:26 PM

Netflix just a blank black screen

Is there a problem with Netflix or Netflix on Sky? 
Every time we open it it's just black or blank screen. 
We have to refresh apps every single time we want to open Netflix it's absurd. 
Is there a known issue? 
Thanks 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎07 Nov 2025 08:46 PM

Re: Netflix just a blank black screen

Posted by a Superuser, not a Sky employee. Find out more

Hi @SwankyOrc 

 

If it was a wide spread issue the forum would be flooded with posts. Can you get to the netflix menu at all? If so try the reload netflix option in the menu (profile > get help > reload)

 

This will clear the cache. The other thing to try is to sign out off all devices (via the netflix website), reboot your sky device and then then try signing in again.

 

https://help.netflix.com/en/node/127429

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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This message was authored by: SarahLN

Message posted on ‎09 Nov 2025 09:44 AM

Re: Netflix just a blank black screen

I have the same issue of a  black screen whenoading netflix, I have to go back open a different appike channel 4 or iPlayer then Netflix will load correctly. I've tried rebooting the box and refreshing the apps. But the issue still ends up coming back regularly.

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