Netflix just a blank black screen

[SwankyOrc]

Is there a problem with Netflix or Netflix on Sky? 
Every time we open it it's just black or blank screen. 
We have to refresh apps every single time we want to open Netflix it's absurd. 
Is there a known issue? 
Thanks 

[mikealanr]

Hi @SwankyOrc 

If it was a wide spread issue the forum would be flooded with posts. Can you get to the netflix menu at all? If so try the reload netflix option in the menu (profile > get help > reload)

This will clear the cache. The other thing to try is to sign out off all devices (via the netflix website), reboot your sky device and then then try signing in again.

https://help.netflix.com/en/node/127429

MikeAlanR

[SarahLN]

I have the same issue of a  black screen whenoading netflix, I have to go back open a different appike channel 4 or iPlayer then Netflix will load correctly. I've tried rebooting the box and refreshing the apps. But the issue still ends up coming back regularly.

[SwankyOrc]

Hi Mike,

thanks for this. We've done all that and unfortunately it keeps happening! 

[SwankyOrc]

Very odd isn't it. Wondering if it's just through Sky