Netflix & Sky Stream

[PCHILL]

I'm in Ireland. I've Sky Stream ultimate with Netflix. I have logged into Netflix on the puck, but have been charged separately by Netflix. I've spoken with 

Netflix and they've directed me to see if the account is activated on the puck, and the message on the screen is "you'll need to upgrade your account with Sky". I've never received an email or text with an activation code or link (which I got previously when had Sky Q).

I've spoken with 5 different Sky reps to get the correct access on the puck. But they still cannot fix this. What do I need to do to activate Netflix on my sky stream and stop additional charge from Netflix?

[mikealanr]

Hi @PCHILL 

You don't need to activate anymore - signing in to Netflix should send a signal to netflix to switch billing to sky. See: https://www.sky.com/help/articles/how-to-activate-netflix

Are you definitely signed in with your Netflix account (i.e you don't have more than one?) - if so try going netflix > login > profile pic > get help > reload netflix and sign in again.

You should get a message telling you to link account etc. when viewing your account on netflix website it should say billed by sky.

If that doesn't work post back and we can escalate your post to sky.

MikeAlanR

[PCHILL]

I'm definitely logged in correctly. And my Netflix account is showing that I'm still being charged by Netflix and not paid elsewhere. Please escalate this. Thanks

[mikealanr]

Hi @PCHILL 

I have escalated your post to sky see: https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147 - look out for a blue chat icon.

In would try reload and logging back in in the meantime.

MikeAlanR

[LJB-C]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.