Hi @RoxanaM
You will need to provide more information. When you say connect? Connect to what WiFi? Or connect the puck to your TV? Link your puck to your account? Are there any error messages? What step are you stuck at?
Please provide as much detail as you can and the community will do it's best to assist.
The information here may or not be helpful: https://www.sky.com/help/articles/setting-up-sky-stream
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
