Netflix account charged

[hellomw]

Hi all,

I've just received my Sky Stream puck and logged in to my Netflix account. As I had previously cancelled my subscription (but not deleted my account), when I logged in via the Sky Stream app it asked me to reactivate my account using my credit card details. As this was the only option, I activated the plan (on the tier that I get with Sky) and it charged my card. Now I'm logged in to my account via Sky, will they now take over the billing or is there another step? I wasn't expecting to have to pay today.

Thanks!

[mikealanr]

Hi @hellomw 

See: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix 

When you sign in to netflix it tells netflix to take over the billing. You can check this by logging on to your netflix account (in your browser) and go to billing and you should see "Billed by Sky".

I believe the money will stay in credit for if you leave. However it may be worth speaking to netflix and seeing if they can refund you. However that payment was netflix not Sky.

MikeAlanR

[hellomw]

Thanks @mikealanr - however, when I log in to Netflix in the browser it is still showing my credit card and not the 'Billed by Sky'. I'll need to call Sky to get it sorted, I imagine!

[mikealanr]

Hi @hellomw 

I would try logging out and signing back in as per the instructions on that link to see if it prompts you. If not yes you will need to speak to Sky.

Also information here may be of use: https://help.netflix.com/en/node/104505

MikeAlanR