My5 just buffering and won’t play programme

[LynKCR]

Hi I have recently changed to Sky Streaming and everything is working fine except My5. I have set it up but when I try to watch a programme it just buffers and doesn't play at all. The live 5 is working ok and it cannot be due to my Broadband as it plays ok on my IPad. Any ideas?

[lettice · Accepted solution]

First try a restart of your Sky Stream puck/s

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

If, still having problems, do a refresh of your apps;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

[GeoffM5]

I have tried this on BOTH of my Sky Stream Pucks and it does not fix the problem. One is WiFi the other ethernet connected.

No problems on 2 x TV, 2 x Roku or Nividia Shield.

[LynKCR]

Thank you so much for your help, the reboot worked 😀

[Jaxxx]

I have the same problem ?

[GeoffM5]

Amazon Prime 4k through Sky Puck unwatchable two days ago. 

Fine on the TV. 

Both connected via ethernet cable. 

[DanAnd71]

Same issue here with My5. Buffering is all over the place. Just gave in watching as it was impossible to watch.

[DanAnd71]

I should add. Running from ethernet with a 275mbps internet connection. Everything else is ok, well, mostly. Channel 4 & 5 are often poor.