Hi @Ripa
As we are fellow customers we are going to need more information. Is this the first time younare trying to set you puck up? Has it been working previously? Is the backlight on the remote lighting up?
What troubleshooting have you already tried as per Sky's advice here: https://www.sky.com/help/articles/remote-control-help-sky-glass
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
