19 Dec 2024 11:09 AM
Hello, I have turned on my sky stream this morning and I cannot navigate on the system because the buttons are doing all different things. I've tried holding down seven and nine and also one and three which has not resolved the issue.
19 Dec 2024 03:41 PM
Posted by a Superuser, not a Sky employee. Find out moreWelcome to the forum @Raphaelc . To help you try to get your remote working the links below are to remote troubleshooting guides:
You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own on more thn one occasion).
If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote
If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.