Moving forward tv shows under the banner

[Jonathanphillip]

when I go to watch TV shows the banner underneath seems to move and the cursor is moving along the line and pic is moving its unstoppable couldn't seem to stop it just started the banner below is just unstoppable whilst cursor is moving along why is this 

[Jonathanphillip]

Just wanted to rewatch the recent bill episode and for unknown reason this happened couldn't stop it why is this 

[Jonathanphillip]

I posted a video of what is happening to understand what's going on in my other feed earlier related to this issue 

[Fothergill1]

@Jonathanphillip I have seen your post with the video but until the video is approved by a forum moderator I can't see what is happening.

In the interim have you tried a reboot of your puck.  It sound from your description above as though it could just be a software glitch which are often resolved by a reboot.  If you haven't tried this yet simply

switch off your puck at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

[Jonathanphillip]

Maybe mark goldsmith might have the answer im waiting on sky help team to get back its when I go to tv shows and click on the on it the banner underneath starts moving along with the cursor moving along with picture of the episode 

[Fothergill1]

@Jonathanphillip. Unfortunately your video has still not been approved.  You will see the video but not anyone else until it is approved.

Did a reboot help at all?

[Jonathanphillip]

I'm at work so I can't do that no I can't access the video either 

[Jonathanphillip]

Fothergill you can view my video from yesterday many thanks 

[Fothergill1]

Hi @Jonathanphillip .  Yes, I was able to view it last night.  It looked like the sort of thing a reboot would resolve.

I periodically have a similar issue with the Ch4 app.  Sometimes when I try to FF or RW it start but then won't stop.  The best solution I have found for this is to hit the home button and then select any live programme and play it for a couple of seconds.  When I return to Ch4 it then seems to work OK.

A reboot will also sort the problem but just selecting something else for a few seconds is the quicker option for me.

[lettice]

@Jonathanphillip 

Watched your video, if it's the right one below in another thread you created.

That is doing a x30 fast forward throughout.

Odd it's got stuck on like that.

Would suggest you do a reboot of your puck as mentioned above in post 3.

---

@Jonathanphillip wrote:

Just wanted to rewatch the recent bill episode and for unknown reason this happened couldn't stop it why is this 

[Jonathanphillip]

I rather not Try a reboot as did that last time it went back to link up your sky I'd account I rather not go that way 

[lettice]

---

@Jonathanphillip wrote:

I rather not Try a reboot as did that last time it went back to link up your sky I'd account I rather not go that way 

---

A reboot of the puck, as detailed above, should not cause any account problems.

If that happems, you should call Sky to look further into other problems.

For any modern device (like Sky Q box, Roku, Chomecast, Smart Tv, fire stick, smartphone, tablet, PC and Sky Glass/Stream pucks), they are designed to take such reboots.  A reboot will help to refresh their software 'cache' amongst other things, which is the reason they can get stuck or have minor glitches at times.

[Fothergill1]

@Jonathanphillip  I think you are confusing a reboot with a factory reset.  A reboot will not cause any issues at all but it tends to clear software glitches.  It's exactly the same as powering down your mobile and then turning it back on again when it starts to have issues.

[Nigelb1972]

It looks like it's stuck on Fast Forward. If the episode was being watched via ITVX, it could be an issue with the source file at their end. 

I'd suggest rebooting the Puck by unplugging the power cable for 30 seconds and then restart the episode 

[Jonathanphillip]

It's on drama many thanks