Hi @Louisek9
Have you registered for a discovery plus account and linked it to your account as per the instructions here: https://www.sky.com/help/articles/discovery-plus
If you have had a previously working discovery plus account but have forgotten the password you will need to speak to discovery for support as per these instructions
https://www.sky.com/help/articles/discovery-plus
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
