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Discussion topic: Moving Temporarily

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This message was authored by Giacometti This message was authored by: Giacometti

Moving Temporarily

Hi,

 

We are moving out of our house for a few months while it is being refurbished.

 

Is it possible to be permitted to take our puck with us and set up in the temporary accommodation?  I know it is not possible to just travel around with the puck and connect it but our circumstances seem different. Alternatively can we pause our contract while we are unable to receive any services?

 

Any help appreciated.

 

Thanks.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moving Temporarily

Posted by a Superuser, not a Sky employee. Find out more

@Giacometti  The only legal way would be to change the registered address on your sky account to the temporary address and then back again 

 

however this will only work if the temporary address has no existing sky tv service if does you can't use yours

 

you can't suspend services you would need to cancel and re subscribe provided your not in contract 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Moving Temporarily

Inform Sky you are moving to a temporary address😉

Exiled in HH
Giacometti
Topic Author
This message was authored by Giacometti This message was authored by: Giacometti

Re: Moving Temporarily

Thanks @Exiled-in-HH 

 

Contacted Sky and their reply is as follows:

 

'Thanks **********, so I can see that you have Sky Stream.

As long as the temporary address that you are moving too for the 4 months, has an internet connection that is suitable then you can take your Stream to the new address.'.

 

I used the on-line chat which was prompt and simple.

 

Thank you again.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moving Temporarily

Posted by a Superuser, not a Sky employee. Find out more

@Giacometti wrote:

Thanks @Exiled-in-HH 

 

Contacted Sky and their reply is as follows:

 

'Thanks **********, so I can see that you have Sky Stream.

As long as the temporary address that you are moving too for the 4 months, has an internet connection that is suitable then you can take your Stream to the new address.'.

 

I used the on-line chat which was prompt and simple.

 

Thank you again.


@Giacometti You would still need to change the address on your sky accout to avoid being in breach of contract and avoid a potiental different location charge.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Giacometti
Topic Author
This message was authored by Giacometti This message was authored by: Giacometti

Re: Moving Temporarily

Thanks @SKY1992bf   But that's not what Sky said when I asked the question. 

Not sure how I can be in breach of my contract when permission has been provided?  Should I not accept what Sky say?  

The response came from one of the specialist 'Moving Team'. 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moving Temporarily

Posted by a Superuser, not a Sky employee. Find out more

@Giacometti wrote:

Thanks @SKY1992bf   But that's not what Sky said when I asked the question. 

Not sure how I can be in breach of my contract when permission has been provided?  Should I not accept what Sky say?  

The response came from one of the specialist 'Moving Team'. 


@Giacometti because i'm afriad you have been given incorrect by the sky agent

 

the terms and conditions are black and white on this, the below link may be of interest

 

https://www.sky.com/help/articles/use-of-streaming-tv-subscription-outside-your-address


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Moving Temporarily

Posted by a Sky employee

Hi All

 

Both things can be true here, and it very much depends on an individual's circumstances. I'd expect if you’re moving into the property for four months that the previous person would have cancelled their service. If Sky is paid by the landlord at the new address, then the best action would be to cancel your sky stream subscription (providing you're not in contract).

 

Officially, there should only be one account per address whether that be satellite, glass or stream, however things aren't always black and white.  The home move experts would be in the best position to provide the correct information after reviewing things.

Thanks
Kev
Community Manager
Giacometti
Topic Author
This message was authored by Giacometti This message was authored by: Giacometti

Re: Moving Temporarily

Thanks @KevNewMedia 

 

No existing Sky at the temporary home.

 

It turns out that we can't even get the TV to work at the moment so this is all a bit academic!  It seems bizarre that nobody has a definitive answer.  I will rely on a screenshot of the advice I have been given by Sky's own move expert team.

 

If Sky are monitoring this forum I would expect them to tell me if their own advice is incorrect.

 

Thanks all,

 

G

 

 

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