Moving Temporarily

[Giacometti]

Hi,

We are moving out of our house for a few months while it is being refurbished.

Is it possible to be permitted to take our puck with us and set up in the temporary accommodation?  I know it is not possible to just travel around with the puck and connect it but our circumstances seem different. Alternatively can we pause our contract while we are unable to receive any services?

Any help appreciated.

Thanks.

[SKY1992bf]

@Giacometti  The only legal way would be to change the registered address on your sky account to the temporary address and then back again 

however this will only work if the temporary address has no existing sky tv service if does you can't use yours

you can't suspend services you would need to cancel and re subscribe provided your not in contract 

[Exiled-in-HH]

Inform Sky you are moving to a temporary address😉

[Giacometti]

Thanks @Exiled-in-HH 

Contacted Sky and their reply is as follows:

'Thanks **********, so I can see that you have Sky Stream.

As long as the temporary address that you are moving too for the 4 months, has an internet connection that is suitable then you can take your Stream to the new address.'.

I used the on-line chat which was prompt and simple.

Thank you again.

[SKY1992bf]

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@Giacometti wrote:

Thanks @Exiled-in-HH 

Contacted Sky and their reply is as follows:

'Thanks **********, so I can see that you have Sky Stream.

As long as the temporary address that you are moving too for the 4 months, has an internet connection that is suitable then you can take your Stream to the new address.'.

I used the on-line chat which was prompt and simple.

Thank you again.

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@Giacometti You would still need to change the address on your sky accout to avoid being in breach of contract and avoid a potiental different location charge.

[Giacometti]

Thanks @SKY1992bf   But that's not what Sky said when I asked the question. 

Not sure how I can be in breach of my contract when permission has been provided?  Should I not accept what Sky say?  

The response came from one of the specialist 'Moving Team'. 

[SKY1992bf]

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@Giacometti wrote:

Thanks @SKY1992bf   But that's not what Sky said when I asked the question. 

Not sure how I can be in breach of my contract when permission has been provided?  Should I not accept what Sky say?  

The response came from one of the specialist 'Moving Team'. 

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@Giacometti because i'm afriad you have been given incorrect by the sky agent

the terms and conditions are black and white on this, the below link may be of interest

https://www.sky.com/help/articles/use-of-streaming-tv-subscription-outside-your-address