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Message posted on ‎09 Jun 2025 09:11 PM

Mode Not Supported

All of a sudden, my TV is giving this error and saying "The redsolution is not supported on this TV.  Please change the resolution".  We've not changed anything on the TV and as it won't bring up a Sky Stream menu either, I can't see if there's anything else I could od there.  This started today - was working fine yesterday??

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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎09 Jun 2025 10:38 PM

Re: Mode Not Supported

Posted by a Superuser, not a Sky employee. Find out more

That message is coming from your TV, not the Sky Stream Puck.

Sounds like your Picture resolution or Display ratio has changed or not matching what you set the puck and Tv to match up with.

Try pulling out the hdmi cable on the TV and trying it in a different port or back in the same port, but also power off your TV and leave off power for ten minutes.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Avatar for GD1
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Message posted on ‎09 Jun 2025 09:35 PM

Re: Mode Not Supported

Posted by a Superuser, not a Sky employee. Find out more

@Big+Al+43  Try unplugging the puck for a couple of minutes then plug back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Big+Al+43

Message posted on ‎09 Jun 2025 10:12 PM

Re: Mode Not Supported

Ah... the old, turn it off, turn it on again trick.  

 

Unfortunately, nope 😥

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Avatar for lettice
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Superuser
This message was authored by: lettice Answer

Message posted on ‎09 Jun 2025 10:38 PM

Re: Mode Not Supported

Posted by a Superuser, not a Sky employee. Find out more

That message is coming from your TV, not the Sky Stream Puck.

Sounds like your Picture resolution or Display ratio has changed or not matching what you set the puck and Tv to match up with.

Try pulling out the hdmi cable on the TV and trying it in a different port or back in the same port, but also power off your TV and leave off power for ten minutes.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Big+Al+43

Message posted on ‎09 Jun 2025 10:53 PM

Re: Mode Not Supported

Yes...that's worked. 🎉

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Message posted on ‎10 Jun 2025 07:52 AM

Re: Mode Not Supported

@Big+Al+43 if this continues to happen it would suggest a handshake issue which could be caused by a faulty hdmi cable or a faulty hdmi port on either the puck or the TV...

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