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Discussion topic: Lost sound on SOME channels after software update

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This message was authored by: Ruskindog1

Message posted on ‎27 Apr 2024 10:45 AM

Lost sound on SOME channels after software update

I have lost sound on SOME channels not all

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎27 Apr 2024 10:48 AM

Re: Lost sound on SOME channels after software update

Posted by a Superuser, not a Sky employee. Find out more

@Ruskindog1  Have you tried a reboot?  Have you tried adjusting the sound options in the puck settings menu?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Kim671

Message posted on ‎27 Apr 2024 01:35 PM

Re: Lost sound on SOME channels after software update

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

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This message was authored by: Padam_Padam

Message posted on ‎27 Apr 2024 01:46 PM

Re: Lost sound on SOME channels after software update

@Kim671 wrote:

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

Sky will not call you, you need to call them. 
BT Sports (or TNT as it's now known) is an additional charge on Sky Glass. 

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This message was authored by: MarkGoldsmith

Message posted on ‎27 Apr 2024 01:55 PM

Re: Lost sound on SOME channels after software update

Posted by a Superuser, not a Sky employee. Find out more
@Kim671 wrote:

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

You can make changes to your account and add new packs (e.g TNT Sports) online via your My Sky account.

 

TNT sports is sold as a separate subscription package as its a separate subscription service from Sky Sports.

Sky Stream and Sky Broadband customer

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