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Discussion topic: Lost sound on SOME channels after software update

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Ruskindog1
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Lost sound on SOME channels after software update

‎27 Apr 2024 10:45 AM

I have lost sound on SOME channels not all

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Lost sound on SOME channels after software update

‎27 Apr 2024 10:48 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ruskindog1  Have you tried a reboot?  Have you tried adjusting the sound options in the puck settings menu?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Kim671
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Re: Lost sound on SOME channels after software update

‎27 Apr 2024 01:35 PM

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

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Padam_Padam
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Re: Lost sound on SOME channels after software update

‎27 Apr 2024 01:46 PM

@Kim671 wrote:

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

Sky will not call you, you need to call them. 
BT Sports (or TNT as it's now known) is an additional charge on Sky Glass. 

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MarkGoldsmith
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Re: Lost sound on SOME channels after software update

‎27 Apr 2024 01:55 PM

Posted by a Superuser, not a Sky employee. Find out more
@Kim671 wrote:

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

You can make changes to your account and add new packs (e.g TNT Sports) online via your My Sky account.

 

TNT sports is sold as a separate subscription package as its a separate subscription service from Sky Sports.

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