Discussion topic: Lost sound on SOME channels after software update

This message was authored by: Ruskindog1 · ‎27 Apr 2024

I have lost sound on SOME channels not all

This message was authored by: GD1 · ‎27 Apr 2024

@Ruskindog1 Have you tried a reboot? Have you tried adjusting the sound options in the puck settings menu?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Kim671 · ‎27 Apr 2024

I have recently upgraded to sky glass

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

This message was authored by: Padam_Padam · ‎27 Apr 2024

@Kim671 wrote:
I have recently upgraded to sky glass
the sky sports package was supposed to be the same. We are missing BT sports
please can someone call me?

Sky will not call you, you need to call them.
BT Sports (or TNT as it's now known) is an additional charge on Sky Glass.

This message was authored by: MarkGoldsmith · ‎27 Apr 2024

@Kim671 wrote:
I have recently upgraded to sky glass
the sky sports package was supposed to be the same. We are missing BT sports
please can someone call me?

You can make changes to your account and add new packs (e.g TNT Sports) online via your My Sky account.

TNT sports is sold as a separate subscription package as its a separate subscription service from Sky Sports.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Discussion topic: Lost sound on SOME channels after software update

Lost sound on SOME channels after software update

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