Lost parcel

[Isabelle-]

My parcel with my puk is shown as delivered but I didn't receive it. They might have delivered it to a wrong address. An investigation needs to be raised

[Daniel0210]

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@Isabelle- wrote:
An investigation needs to be raised

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@Isabelle- 

And you'll need to contact Sky asap to report this. It will be carried out between Sky and the courier (usually DPD). If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.