Hi @Alma5
You will need to provide more details. Did you internet drop? Who is your ISP? Is this a one-off or happening regularly? Have you tried rebooting the puck and router in the first instance?
Remember we are fellow customers here on the community and have no idea about your set up unless you tell us!
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
