Discussion topic: Loss of internet

This message was authored by: Alma5 · ‎15 Oct 2025

Watching Sky stream,all of a sudden no internet

This message was authored by: mikealanr · ‎15 Oct 2025

You will need to provide more details. Did you internet drop? Who is your ISP? Is this a one-off or happening regularly? Have you tried rebooting the puck and router in the first instance?

Remember we are fellow customers here on the community and have no idea about your set up unless you tell us!

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Fothergill1 · ‎16 Oct 2025

Hi @Alma5 and welcome to the forum. I find the following procedure gets it. reconnected to the Internet.

Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the Internet

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

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Discussion topic: Loss of internet

Loss of internet

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