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Discussion topic: Looking at upgrading from sky Q to sky stream

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This message was authored by Raymond63589 This message was authored by: Raymond63589

Looking at upgrading from sky Q to sky stream

Hi we are looking at upgrading our sky Q for the new sky stream, I can't find anywhere online on the sky web site where you can upgrade without having to buy sky glass, we want to look at removing our dish and going fully to sky stream with 6 pucks as  we have all new TV's already, I assume you don't get a new box like sky Q was as well, any ideas as I can't seem to find anything on the sky web without upgrading to sky glass

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This message was authored by GD1 This message was authored by: GD1

Re: Looking at upgrading from sky Q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Raymond63589  You need to be aware it is not an upgrade, it is a different system entirely to Sky Q.  Make sure your broadband is sufficient to run 6 pucks, min required for HD is around 5 - 6 mbps for each puck & at least 15 mbps for UHD per puck.

 

You'll need to call Sky to order stream.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Looking at upgrading from sky Q to sky stream

@Raymond63589 

As @GD1 points out - Sky Stream is a completely different type of service to Sky Q so please make sure you know how it works and that you have the broadband infrastructure in place to make sure it will work for you. 

Assuming you have a large house with 6 TVs in different parts of it, you'll need 6 individual Stream pucks attached to each TV via HDMI in order to receive the service. Each room will need to have access to fast and stable broadband to maintain access to streamed content. Stream pucks can be sensitive to fluctuations in WiFi connectivity so are therefore recommended to be connected directly to your network via ethernet cable, particularly for UHD content. 

Remember too that Sky Stream does not record programmes in the same sense as Sky Q. It relies to a large part on third party apps from all the broadcasters available on the platform. Once they upload their content to their streaming app you will have access to it. Content from Sky channels can sometimes be cloud recorded for playback later but this can be somewhat random, particularly when it comes to sport. Most Sky Original content and Sky Cinema content is available to stream on demand with the appropriate subscription. 

A lot depends on how you watch TV. Sky Stream works well for some people and not at all for others. If you've been used to recording lots of programmes on Sky Q to watch back at your leisure, whenever you want, then Stream may be a bit of a shock.  

 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Looking at upgrading from sky Q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Raymond63589 As already mentioned by @GD1 and @SlenderRobert Stream is not an upgrade but an entirely different way of viewing.

 

Please do your research carefully as Sky Glass or Stream is not the right choice for everyone.  Can I suggest you use the search box at the top of this page and search " Sky Q to Sky Stream" as this will point you in the direction of a number of forum threads which may be of interest and help you in your research.

 

Personally I like Glass/Stream and wouldn't go back to Sky Q.  It's not perfect but is improving all the time.

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Looking at upgrading from sky Q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Raymond63589 

As per everyone above i urge you to check out skys YouTube videos and other reviews .........

 

also if you are currently in contract with Q you have to call sky to swap to stream 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
Raymond63589
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This message was authored by Raymond63589 This message was authored by: Raymond63589

Re: Looking at upgrading from sky Q to sky stream

Hi, 

 

Yea I was aware that it's a new system, we have bt's full fibre so wired connection is around 900 mbs, so wouldn't think that would be an issue as we would have them wired as well, think the main reason is to reduce our cost of the bill as it's over £115 a month, & we only get to use 1 main box plus 2 minis at one time, we hardly use the movies anyore and only watch live sport ect and TV and most of the programs dad watches are downloaded to box so we don't think Q is worth the price anymore and think the new stream puck service may be better for us and cheeper and also have it in all the rooms, most of the rooms have 65inch or 43 in TV's in the rooms, will definitely look a bit more like you all say and let everyone know 

 

Cheers for the advice 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Looking at upgrading from sky Q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Raymond63589 having full fibre is only part of the question just as important is the speed and stability of the wifi signal at the location of each puck. If you rely on a single BT hub you may well find that isn't up to the task

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Ryanthelion84 This message was authored by: Ryanthelion84

Re: Looking at upgrading from sky Q to sky stream

He literally just said he was wiring them in... 🙄

This message was authored by AndrewWy This message was authored by: AndrewWy

Re: Looking at upgrading from sky Q to sky stream

Hi I noticed that currently it does not seem to be possible to upgrade from SkyQ to Sky Stream. you seemt to be presented with an image explaining you already "enjoy the best experience", and does not allow you to actually upgrade to stream.

 

I complained about this to the CEO of Sky and received several respoinses from an "executive response group" which did not seem to grasp what I was saying, advising me to click here and there onthe website but clearly that had not actually readwhat I'd said!!!!

 

Eventualy I received a reply after about 8 emails including some screen grabs and a video I recorded of my "customer journey" [ending in a dead end] agreeing to invstigate the issue.

 

Let's see what happens!!

 

 

 

 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Looking at upgrading from sky Q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@AndrewWy  When I changed from Sky Q to Glass/stream I just phoned Sky customer services and the whole matter was sorted in less than 10 minutes.

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This message was authored by oj01 This message was authored by: oj01

Re: Looking at upgrading from sky Q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@AndrewWy wrote:

Hi I noticed that currently it does not seem to be possible to upgrade from SkyQ to Sky Stream. you seemt to be presented with an image explaining you already "enjoy the best experience", and does not allow you to actually upgrade to stream.

 

I complained about this to the CEO of Sky and received several respoinses from an "executive response group" which did not seem to grasp what I was saying, advising me to click here and there onthe website but clearly that had not actually readwhat I'd said!!!!

 

Eventualy I received a reply after about 8 emails including some screen grabs and a video I recorded of my "customer journey" [ending in a dead end] agreeing to invstigate the issue.

 

Let's see what happens!!

 

 

 

 


That's to stop customers from wildly changing (not upgrading) from Q to Stream in the belief that they are getting something better.


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Looking at upgrading from sky Q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

It also used to be the case (and still maybe the case) that the link would not work if you were within a q contract as input was required from a sky agent to "swap" from one contract to another. 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Looking at upgrading from sky Q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Fothergill1 wrote:

@AndrewWy  When I changed from Sky Q to Glass/stream I just phoned Sky customer services and the whole matter was sorted in less than 10 minutes.


I made the change from Q to Stream in April just gone - called up, 10-15 mins later it was done and the Stream device arrived the next day 👍

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
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