29 May 2024 02:56 PM
The voice isnt syncing with the picture
29 May 2024 03:05 PM
For those on the new software, has it fixed the issue on uHD eg Eurosport 4K etc ? cheers
29 May 2024 03:47 PM
@Si99 Am still on the old one and it seems to be working fine now
29 May 2024 04:56 PM
The lip sync problem is not just happening to people utilizing a soundbar, me included. Hence, Sky's workaround won't apply to these customers.
29 May 2024 06:02 PM
@Super+Anthony wrote:When you put the plug back in, I notice that the Sky logo comes on. Once it has done this nothing happens, so I press the Home Screen on. It then does the normal please wait
Is this correct? Or do I not press the Home Screen
Yep that's normal behaviour. When you unplug and then plug back in it does the sky logo thing and then turns itself to standby mode. You then just press the power button on the remote to turn it on again as per usual.
29 May 2024 06:44 PM
Thank you
29 May 2024 06:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Super+Anthony wrote:@lettice get you. So you basically can't force the OS updates, but you can with the firmware. Thank you for explaining to someone like me who needs a bit more help, so thank you so much
You can only force an update to the current firmware your device is assigned. As the updates are released to devices in batches not all devices are able to be updated. This method will only work if your device is stuck on an older firmware release .... it won't get you on to a new one if your device is not on the current batches
30 May 2024 12:06 AM
Posted by a Superuser, not a Sky employee. Find out more@JohnSimkin This is a known issue which Sky are trying to resolve. They advise that as a temporary workaround you change your audio settings to PCM or Passthrough.
A new update (QS028) started rolling out last night and I have have been updated. Since being updated I have not noticed any lip sync issues so lets hope the new software has resolved the problem.
30 May 2024 10:02 PM
Turning it to Stereo worked for me as well 😁
03 Jun 2024 12:56 AM
Bought a Sky Glass tv and changed to Sky Stream on 23/4/24.
A couple of anomalies have shown up, like the channel changing without anyone being near the remote, but the most annoying is the sound going out of sync with the picture.
it has happened a few times but tonight it did it during Four Weddings and a Funeral at around 10.30pm and it spoilt our enjoyment.
Is this normal as we don't know if it's the Glass or the Stream at fault??
Regards
Hazel Sargeant
03 Jun 2024 09:10 AM
@SparklyLady wrote:Bought a Sky Glass tv and changed to Sky Stream on 23/4/24.
A couple of anomalies have shown up, like the channel changing without anyone being near the remote, but the most annoying is the sound going out of sync with the picture.
it has happened a few times but tonight it did it during Four Weddings and a Funeral at around 10.30pm and it spoilt our enjoyment.
Is this normal as we don't know if it's the Glass or the Stream at fault??Regards
Hazel Sargeant
The lip sync issue is sadly quite normal for many customers. Sky have been trying to improve it for a while now and a software update is in the process of being rolled out at the moment which is supposed to fix it.
Channel changing without using the remote would suggest that possibly the voice control is active on the Glass TV and is perhaps mis-hearing something else said. You can turn the microphone off using the button on the side of the TV. This may help. Also try giving the TV a reboot by turning it off at the wall for a minute or two and allowing it to restart. This often temporarily fixes the various glitches that Glass TVs sometimes suffer from.
03 Jun 2024 09:51 AM - last edited: 03 Jun 2024 09:52 AM
Posted by a Superuser, not a Sky employee. Find out more@SparklyLady With regards to the lip sync have a look at my post 293 above 😄
04 Jun 2024 08:58 AM
The sound on my tv does not work properly since i changed to streaming
04 Jun 2024 09:05 AM
@Freddie1960 wrote:The sound on my tv does not work properly since i changed to streaming
In what way does it not work? Are you not getting any audio? Are voices out of sync?
04 Jun 2024 09:56 AM
Hi for anyone with lip sync issues,it is an ongoing problem sky is trying to fix,in the meantime go to settings,then sound settings and change from auto to PCM STEREO,I did this right back around 6 weeks ago and had no more issues with syncing sound with picture,works fine...oh,no soundbar etc,smart tv..