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Discussion topic: Lip Sync issues - Sky Stream

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This message was authored by JohnSimkin This message was authored by: JohnSimkin

Voice and picture

The voice isnt syncing with the picture

This message was authored by Si99 This message was authored by: Si99

Re: QS025 Lip Sync Issues

For those on the new software, has it fixed the issue on uHD eg Eurosport 4K etc ? cheers 

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: QS025 Lip Sync Issues

@Si99 Am still on the old one and it seems to be working fine now

(Please Note: I am Neurodivergent )
This message was authored by Alpinerock This message was authored by: Alpinerock

Re: QS025 Lip Sync Issues

The lip sync problem is not just happening to people utilizing a soundbar, me included. Hence, Sky's workaround won't apply to these customers.

This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: QS025 Lip Sync Issues


@Super+Anthony wrote:

When you put the plug back in, I notice that the Sky logo comes on. Once it has done this nothing happens, so I press the Home Screen on. It then does the normal please wait

 

Is this correct? Or do I not press the Home Screen


Yep that's normal behaviour. When you unplug and then plug back in it does the sky logo thing and then turns itself to standby mode. You then just press the power button on the remote to turn it on again as per usual.

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Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
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This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: QS025 Lip Sync Issues

Thank you

(Please Note: I am Neurodivergent )
This message was authored by Jporch316 This message was authored by: Jporch316

Re: QS025 Lip Sync Issues

Posted by a Superuser, not a Sky employee. Find out more

@Super+Anthony wrote:

@lettice get you. So you basically can't force the OS updates, but you can with the firmware. Thank you for explaining to someone like me who needs a bit more help, so thank you so much


You can only force an update to the current firmware your device is assigned. As the updates are released to devices in batches not all devices are able to be updated. This method will only work if your device is stuck on an older firmware release .... it won't get you on to a new one if your device is not on the current batches 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Voice and picture

Posted by a Superuser, not a Sky employee. Find out more

@JohnSimkin  This is a known issue which Sky are trying to resolve.  They advise that as a temporary workaround you change your audio settings to PCM or Passthrough.

 

A new update (QS028) started rolling out last night and I have have been updated.  Since being updated I have not noticed any lip sync issues so lets hope the new software has resolved the problem. 

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This message was authored by YonnerToff This message was authored by: YonnerToff

Re: Lip sync problems with puck

Turning it to Stereo worked for me as well 😁

This message was authored by SparklyLady This message was authored by: SparklyLady

Re: Sky stream lip sync.

Bought a Sky Glass tv and changed to Sky Stream on 23/4/24.

A couple of anomalies have shown up, like the channel changing without anyone being near the remote, but the most annoying is the sound going out of sync with the picture. 
it has happened a few times but tonight it did it during Four Weddings and a Funeral at around 10.30pm and it spoilt our enjoyment. 
  Is this normal as we don't know if it's the Glass or the Stream at fault??

Regards

Hazel Sargeant 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Sky stream lip sync.


@SparklyLady wrote:

Bought a Sky Glass tv and changed to Sky Stream on 23/4/24.

A couple of anomalies have shown up, like the channel changing without anyone being near the remote, but the most annoying is the sound going out of sync with the picture. 
it has happened a few times but tonight it did it during Four Weddings and a Funeral at around 10.30pm and it spoilt our enjoyment. 
  Is this normal as we don't know if it's the Glass or the Stream at fault??

Regards

Hazel Sargeant 


The lip sync issue is sadly quite normal for many customers. Sky have been trying to improve it for a while now and a software update is in the process of being rolled out at the moment which is supposed to fix it. 

Channel changing without using the remote would suggest that possibly the voice control is active on the Glass TV and is perhaps mis-hearing something else said. You can turn the microphone off using the button on the side of the TV. This may help. Also try giving the TV a reboot by turning it off at the wall for a minute or two and allowing it to restart. This often temporarily fixes the various glitches that Glass TVs sometimes suffer from. 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky stream lip sync.

Posted by a Superuser, not a Sky employee. Find out more

@SparklyLady With regards to the lip sync have a look at my post 293 above 😄

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This message was authored by Freddie1960 This message was authored by: Freddie1960

The sound on tv does not work properly since i changed to stream from dish

The sound on my tv does not work properly since i changed to streaming

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: The sound on tv does not work properly since i changed to stream from dish


@Freddie1960 wrote:

The sound on my tv does not work properly since i changed to streaming


In what way does it not work? Are you not getting any audio? Are voices out of sync?

This message was authored by Peter682 This message was authored by: Peter682

Re: QS025 Lip Sync Issues

Hi for anyone with lip sync issues,it is an ongoing problem sky is trying to fix,in the meantime go to settings,then sound settings and change from auto to PCM STEREO,I did this right back around 6 weeks ago and had no more issues with syncing sound with picture,works fine...oh,no soundbar etc,smart tv..

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