Lip Sync issues - Sky Stream

[MrsRooney]

I've got that too. I haven't spent the time (and patience!) trying to figure out the trigger, but it seems to affect all ' live' channels. Added to this I am experiencing frequent interruptions particularly if I have used 'pause' when watching live tv. Beginning to wonder if my puck is dying. Hope so - I'd love to perform a ceremonial cremation!!

[DonnaJ]

We have Three pucks, and each of them has the same problem
Sound Sync, on most channels and at random
Turn off, leave and turn back on and cross fingers.
Tried different sound modes, different sound delays.
Problems is on all and a continuous problem
Watch Netflix, discovery+ etc, NO problems at all, just live TV
Getting fed up with it now
It isnt our Broadband we have 330meg download, and tried different wifi bandwidths, makes no difference.
See it is a SKY puck problem

Any further help aprreciated

[Matt+Nunns]

Sound massively out of sync today on Sky sports F1 UHD, probably out by about 3 seconds!! Pretty much unwatchable

[Fothergill1]

@DonnaJ  The previous lip sync issue was resolved but unfortunately this appears to be a new issue which started only recently.  I am aware that Sky know of the issue so will be looking for a solution to fix it.

[Adrianh290]

I am getting this issue all the time with the Sports channels atm, and it's p****** me off. If I change the channel, then change back again, the sound and picture are synced, but it doesn't take long for the sound to get way ahead of the picture again. I'm using Sky Glass.

[billybobb]

well after a few days of things being 'back to normal' it's started again today with a vengeance - i'm going to ring sky tomorrow and ask to cancel as i've had enough - paramount needed a  restart to get it off a black screen today as it crashed the puck - sound has gone off 10x easily today nothing sorts it - is anyone else going through this? if it's just me it's hard to say it's not fit for purpose 

[Stephenbtc]

Suffering from this big time and nothing (settings change) resolves it. Watching NFL now - started out ok but went Dalek with no warning. Seems to be random, but bizarrely even ads have lip sync issues. Anyone had that? Shocking from Sky. Price hikes galore and quality plummets. I'd cancel right now if I could but still have a year to run on contract.. Can't recommend Sky Glass to anyone. Still way too buggy.