@saz81 How is your puck connected to your hub? What speeds are you getting to the puck
Open the Netflix app on the puck and go to Get help, run the connection test.
You need at least 25mbos for HD & 35mbos for UHD anything less that that and you'll suffer these issues.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
