Discussion topic: Lagging tv channels

This message was authored by: saz81 · ‎12 Aug 2024

I have a sky puk but my tv channels are not working properly tried all online help and phoned in but they can't find anything wrong but there is channels are not great quality and always freezing and reloading

This message was authored by: GD1 · ‎12 Aug 2024

@saz81 How is your puck connected to your hub? What speeds are you getting to the puck

Open the Netflix app on the puck and go to Get help, run the connection test.

You need at least 25mbos for HD & 35mbos for UHD anything less that that and you'll suffer these issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: Lagging tv channels

Lagging tv channels

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