1

This discussion topic has been answered Discussion topic: Just received Stream pucks

Reply
This message was authored by: Grahamfff

Just received Stream pucks

I am in the process of moving to Sky from another provider, I have received my Stream puck. Is there any reason that I shouldn't start using them, on my exisiting wifi even though my Sky broadband won;t be installed for another week or so?


Best Answers
This message was authored by: lettice Answer

Re: Just received Stream pucks

Posted by a Superuser, not a Sky employee. Find out more

Yes, you can setup your pucks now with your current broadband and router.

You can use any home broadband service with Sky Stream pucks, not just Sky broadband.

 

Once your Sky broadband is active, you can then change your pucks over to connect to your new Sky router.

 

As mentioned in the Sky Stream FAQ;

Streaming TV billing starts when you activate your Sky Stream puck* and any subscriptions are charged a month in advance.

*One to watch out for: If you don’t activate your Sky Stream puck within 21 days of delivery, your subscription and billing will start automatically.

https://www.sky.com/help/home/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

 

Some important considerations for your Sky pucks on your local network:

Change all your pucks once setup to the following recommended settings, set in the Puck Settings>

Turn wifi OFF under Network if connected via ethernet.

Set Network standby mode to ON and Overnight power saving to OFF.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: lettice Answer

Re: Just received Stream pucks

Posted by a Superuser, not a Sky employee. Find out more

Yes, you can setup your pucks now with your current broadband and router.

You can use any home broadband service with Sky Stream pucks, not just Sky broadband.

 

Once your Sky broadband is active, you can then change your pucks over to connect to your new Sky router.

 

As mentioned in the Sky Stream FAQ;

Streaming TV billing starts when you activate your Sky Stream puck* and any subscriptions are charged a month in advance.

*One to watch out for: If you don’t activate your Sky Stream puck within 21 days of delivery, your subscription and billing will start automatically.

https://www.sky.com/help/home/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

 

Some important considerations for your Sky pucks on your local network:

Change all your pucks once setup to the following recommended settings, set in the Puck Settings>

Turn wifi OFF under Network if connected via ethernet.

Set Network standby mode to ON and Overnight power saving to OFF.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

Did this answer not help you?

Reply
Answered - Go to Answer