Hi @Nevillebird
Try a reboot in the first instance. If you are still having issues open netflix > right hand menu > get help > connection check. And see what speed your puck is getting.
You need 25Mbps for HD and 30Mbps for UHD.
You can reboot you puck by going Settings > system management > resets and updates > restart device.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
