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Discussion topic: Issue with sky puck

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This message was authored by: GWM20

Message posted on ‎31 Oct 2024 01:02 PM

Issue with sky puck

I upgrade to sky stream & have 3 pucks; however, one does not activate & is showing a red light, as opposed to the white powered on light , which the other two show.

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎31 Oct 2024 01:12 PM

Re: Issue with sky puck

Posted by a Superuser, not a Sky employee. Find out more

Try the recovery process documented in the help guide: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: GWM20

Message posted on ‎31 Oct 2024 01:23 PM

Re: Issue with sky puck

Thanks Mark. The amber/red light had stopped flashing; however, the puck will not switch on at all now.

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This message was authored by: Jporch316

Message posted on ‎31 Oct 2024 08:28 PM

Re: Issue with sky puck

Posted by a Superuser, not a Sky employee. Find out more

@GWM20 

 

I have escalated your post to the online sky community support team .... please lookout for an invitation to chat 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: GWM20

Message posted on ‎01 Nov 2024 09:35 AM

Re: Issue with sky puck

Thank you 

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This message was authored by: Mr+Flibbles+86

Message posted on ‎01 Nov 2024 11:45 AM

Re: Issue with sky puck

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @GWM20 to chat.

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Message posted on ‎03 Nov 2024 11:44 AM

Re: Issue with sky puck

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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