0

Discussion topic: Issue with sky puck

Reply
This message was authored by GWM20 This message was authored by: GWM20

Issue with sky puck

I upgrade to sky stream & have 3 pucks; however, one does not activate & is showing a red light, as opposed to the white powered on light , which the other two show.

Reply

All Replies

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Issue with sky puck

Posted by a Superuser, not a Sky employee. Find out more

Try the recovery process documented in the help guide: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck 

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
GWM20
Topic Author
This message was authored by GWM20 This message was authored by: GWM20

Re: Issue with sky puck

Thanks Mark. The amber/red light had stopped flashing; however, the puck will not switch on at all now.

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Issue with sky puck

Posted by a Superuser, not a Sky employee. Find out more

@GWM20 

 

I have escalated your post to the online sky community support team .... please lookout for an invitation to chat 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
GWM20
Topic Author
This message was authored by GWM20 This message was authored by: GWM20

Re: Issue with sky puck

Thank you 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Issue with sky puck

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @GWM20 to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: Issue with sky puck

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion