Discussion topic: Issue with sky puck

This message was authored by: GWM20 · ‎31 Oct 2024

I upgrade to sky stream & have 3 pucks; however, one does not activate & is showing a red light, as opposed to the white powered on light , which the other two show.

This message was authored by: MarkGoldsmith · ‎31 Oct 2024

Try the recovery process documented in the help guide: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

Sky Stream and Sky Broadband customer

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This message was authored by: GWM20 · ‎31 Oct 2024

Thanks Mark. The amber/red light had stopped flashing; however, the puck will not switch on at all now.

This message was authored by: Jporch316 · ‎31 Oct 2024

@GWM20

I have escalated your post to the online sky community support team .... please lookout for an invitation to chat

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

This message was authored by: GWM20 · ‎01 Nov 2024

Thank you

This message was authored by: Mr+Flibbles+86 · ‎01 Nov 2024

Thanks for escalating this. We’ve sent an invite to @GWM20 to chat.

This message was authored by: Addie15 · ‎03 Nov 2024

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Discussion topic: Issue with sky puck

Issue with sky puck

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