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Discussion topic: Issue with Sky stream puck

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This message was authored by: Anita741

Message posted on ‎06 Jul 2025 01:44 PM

Issue with Sky stream puck

My Sky stream puck isn't working. The box is on, the lights are green and the WiFi is working because my phone is connected to it - but the TV screen is black, no picture and no sound. I have restarted the box twice, I have checked the batteries is the remote, I have switched everything on and off at the wall and still no luck. Any ideas?

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎06 Jul 2025 01:53 PM

Re: Issue with Sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

Can your read this Sky help article, namely performing the recovery procedure on step 4

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Hunter2660

Message posted on ‎06 Jul 2025 09:51 PM

Re: Issue with Sky stream puck

Let's get the obvious questions out of the way first for clarity. Have you connected the box to the TV with the HDMI cable? Have you selected the correct HDMI input on your TV?

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