Internet not fast enough for sky stream

[George6838]

We were sold sky stream a few months ago with super fast broadband. It was installed in the morning when we have an internet speed of 22-23. We have 1 tv 4k oled Samsung. We are having constant problems with puck pixelating and very disconnected speech before puck freezes completely. Internet speeds are about 15-16 in the evening. If we switch to internet through tv using app it is fine. Is the puck faulty or is it more sensitive to internet speed. Can anyone recommend next course of action please. Can we upgrade super fast? No idea when ultrafast will be available. I certainly don't want a dish

[MarkGoldsmith]

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@George6838 wrote:

We were sold sky stream a few months ago with super fast broadband. It was installed in the morning when we have an internet speed of 22-23. We have 1 tv 4k oled Samsung. We are having constant problems with puck pixelating and very disconnected speech before puck freezes completely. Internet speeds are about 15-16 in the evening. If we switch to internet through tv using app it is fine. Is the puck faulty or is it more sensitive to internet speed. Can anyone recommend next course of action please. Can we upgrade super fast? No idea when ultrafast will be available. I certainly don't want a dish

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The recommended minimum speed for Sky stream is 25-30 Mbps, so your internet speed will be the issue based on the information you have provided.

[Ellie_TV]

@George6838 

I would agree with @MarkGoldsmith  - your broadband speed just isn't sufficient to run the Sky Stream service with stability. 

Your Samsung TV can stream from apps because they tend to do not need as much bandwidth as Sky Stream does. It requires a constant stable connection to Sky's servers and even small variations on a slow connection can cause problems. 

It's not as elegant a solution but if you cannot improve your broadband speed, or cannot have a dish and want to stream everything then you may be better off using the apps built in to your TV. Samsung TVs have an extensive app store and most of what is available on Sky Stream can be found via apps. You can get live BBC channels from iPlayer, ITV from ITVX, etc. and you can get Sky content from the Now TV app.  

[TimmyBGood]

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@George6838 wrote:

Can we upgrade super fast? 

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Superfast broadband over FTTC usually runs as fast as the copper line can support, unless (unusually) you opted to take a 40/10 service on a circuit which can support 80/20

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is available.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Baggiedad]

I have a Samsung OLED TV, Sky Stream and broadband from Sky. The BB runs at 70meg. I've experienced the same quality issues as you and had numerous calls with Sky Technicans. We've tried various fixes - moving WiFi router (it's 2 metres away) , switching off the Sky booster, connecting Ethernet cables and many resets. In the end they have concluded that the broadband is too slow for Stream. I have a dozen smart devices in the house and the Stream puck can't catch the required amount of Bandwidth. Fibre isn't available in my area so at the end of my contract I'll have to move to alternatives as certain programmes (all from the Sky stable) are completely unwatchable. Such a shame as I think streaming is a logical move forward. 

[Ellie_TV]

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@Baggiedad wrote:

I have a Samsung OLED TV, Sky Stream and broadband from Sky. The BB runs at 70meg. I've experienced the same quality issues as you and had numerous calls with Sky Technicans. We've tried various fixes - moving WiFi router (it's 2 metres away) , switching off the Sky booster, connecting Ethernet cables and many resets. In the end they have concluded that the broadband is too slow for Stream. I have a dozen smart devices in the house and the Stream puck can't catch the required amount of Bandwidth. Fibre isn't available in my area so at the end of my contract I'll have to move to alternatives as certain programmes (all from the Sky stable) are completely unwatchable. Such a shame as I think streaming is a logical move forward. 

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If your broadband is running at 70Mbps at the puck then you have more than enough speed for Sky Stream. How did you do the speed test? You need to find out what the puck as actually receiving - to do this you need to open the Netflix app, navigate to the get help menu and run a network check.