Ineligible for Sky Stream

[Chris+Wass]

I currently have Sky Q Multiroom and obviously I am limited to only getting 4k on the main box and not my 2nd room. For this reason, I am considering switching to sky stream when I get FTTP installed in the next few months however when ever I click through the website to view sky stream options I get an error that I am ineligible and it pushes Sky Glass my way. I do not want sky glass as already have very good (recently purchased) TV's.

[Jones_The_Cat]

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@Chris+Wass wrote:

I currently have Sky Q Multiroom and obviously I am limited to only getting 4k on the main box and not my 2nd room. For this reason, I am considering switching to sky stream when I get FTTP installed in the next few months however when ever I click through the website to view sky stream options I get an error that I am ineligible and it pushes Sky Glass my way. I do not want sky glass as already have very good (recently purchased) TV's.

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It's a quirk of Sky's system. If you have an active Q subscription you need to phone them to order Stream. 

[TimmyBGood]

@Chris+Wass 

Typically that indicates you are currently within a minimum contract term on Q, and so Stream cannot be ordered online because the rolling monthly contract won't be available.  You should be able to get Stream on an 18-month term by calling Sky.

[Chris+Wass]

That's crazy - I just thought I would be able to view the prices at least and the options.  I don't speak to sky often but it seems they have removed the chat function as well in favour of a ridiculous AI bot that hasn't a clue.

[TimmyBGood]

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@Chris+Wass wrote:

I just thought I would be able to view the prices at least and the options. 

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You can do that by accessing the site without being signed in to Sky (or use an anonymous browser mode)

[MarkGoldsmith]

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@Chris+Wass wrote:

That's crazy - I just thought I would be able to view the prices at least and the options.  I don't speak to sky often but it seems they have removed the chat function as well in favour of a ridiculous AI bot that hasn't a clue.

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The AI Bot is designed to point you to self-help articles and documentation and ont make any changes or updates to your account. Thats why for things that can't be done self-servce you need to phone Sky.