Incorrect colours

[CJZ25]

I have a new LG QNED TV and Sky Stream is displaying incorrect colours — reds are bright pink/magenta and skin tones are overly red.

I have tested TWO Sky Stream pucks, TWO HDMI cables and multiple HDMI ports with exactly the same result. The original puck worked correctly on my previous TV.

The LG’s internal apps and Picture Test are perfect. A Fire TV Stick also displays correctly. Crucially, LG’s built-in HDMI diagnostic gives the Fire Stick a PASS 😊 but gives Sky Stream a FAIL ☹️.

I’ve tested Sky at 1080p and 2160p, Auto/HD streaming, HDMI Deep Colour on/off and performed full power resets.

The LG is fully updated 

[GD1]

@CJZ25  Your post has been moved from the Sky Glass Board as you don't have Sky Glass.

[Angel_Aka]

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@CJZ25 wrote:

I have a new LG QNED TV and Sky Stream is displaying incorrect colours — reds are bright pink/magenta and skin tones are overly red.

I have tested TWO Sky Stream pucks, TWO HDMI cables and multiple HDMI ports with exactly the same result. The original puck worked correctly on my previous TV.

The LG’s internal apps and Picture Test are perfect. A Fire TV Stick also displays correctly. Crucially, LG’s built-in HDMI diagnostic gives the Fire Stick a PASS 😊 but gives Sky Stream a FAIL ☹️.

I’ve tested Sky at 1080p and 2160p, Auto/HD streaming, HDMI Deep Colour on/off and performed full power resets.

The LG is fully updated 

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Sounds like you probably need the puck replacing. Call Sky for further troubleshooting and they'll arrange a replacement if nothing else works. 

[martswain]

If you have the same issue with two pucks it is highly unlikely that both have exactly the same fault especially as they worked with you previous TV.

It is almost certainly a TV compatibility issue if the HDMI test fails.

Time to find a LG TV forum and see if there is a solution.

[lettice]

As @martswain mentions.

If you have swapped over the pucks, and they are working fine on another TV, it points more to something wrong with your LG TV setup or settings.

When you did any changeover of hdmi port, cables etc, hope you also did a power reset of your TV.