I have a puck, one of three that has stopped working. It will not boot up.

[DJW8]

The puck has been moved to another location as I have three and the problem with the puck moves with the puck. I have rebooted it multiple times but does not seem to want to start.

[Fothergill1]

@DJW8 Have you spoken to Sky about the puck?  If not would you like me to escalate your post to the Community Messaging Team who will invite you to an online chat?

[DJW8]

Yes please. Tried to call but did not manage. I also tried to assistance BOT but no luck there really

[GD1]

@DJW8   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Tom-W19]

Hi @DJW8 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147