Is there an Additional fee per month for an extra sky putt?

[Michellem]

Hi if I purchase a another sky glass putt apart from the one off fee . Is there a additional fee on top per month please .? Thanks 

[Deedee36]

@Michellem  Yes you will need to add sky whole home to your package which is £12 extra per month 

[Deedee36]

Also @Michellem  be aware sky pucks aren't purchased any more you must return these to sky if you cancel your package 

[Michellem]

It says you can purchase them on my sky for a one off fee of £39?

[MarkGoldsmith]

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@Michellem wrote:

It says you can purchase them on my sky for a one off fee of £39?

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You no longer owned a Sky Stream puck, they are loaned to you. You do have to pay the £39 fee, that is essentially a loan fee that covers the delivery ( and return on cancellation ) of the stream puck and a lifetime warranty, so if the puck is faulty at any point Sky will replace it for free.

[Exiled-in-HH]

Isn't it a set-up fee... Sky set-up the puck before dispatch?

[MarkGoldsmith]

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@Exiled-in-HH wrote:

Isn't it a set-up fee... Sky set-up the puck before dispatch?

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There isnt really anything to setup. When you first plug it in it has to do a software update and you have to link it to your account.

I've fairly sure they are using the fee to cover a number of different aspects ( delivery cost, return cost, lifetime warranty, likey some other things and likely a bit for extra profit). 

[Exiled-in-HH]

Perhaps it should be called a one time rental fee ... there should no mention of purchase😉

[MarkGoldsmith]

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@Exiled-in-HH wrote:

Perhaps it should be called a one time rental fee ... there should no mention of purchase😉

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They don't call it a purchase fee and don't even mention the word purchase so not really sure that comment is relevant at all.

[Exiled-in-HH]

@MarkGoldsmith see post 4😉

[Exiled-in-HH]

As for set-up don't Sky validate Pucks before dispatch😂