Discussion topic: I dropped the sky remote in water and the TV won’t stay on a channel

This message was authored by: TRAE2310 · ‎28 Oct 2023

The sky stream remote got dropped in water and now the TV won't stay on a channel.

the sky stream box keeps turning off

This message was authored by: mikealanr · ‎28 Oct 2023

Sky won't cover accidental damage, but you could ring them and see if they will help. If not you can purchase replacement remotes on Amazon: Sky Glass and Sky Stream TV Remote - Anthracite Black https://amzn.eu/d/5JuTBfa

I would take the batteries out and submerge in a bowl of rice overnight and see if it starts behaving again.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr · ‎28 Oct 2023

Hi @TRAE2310

Sky won't cover accidental damage, but you could ring them and see if they will help. If not you can purchase replacement remotes on Amazon: Sky Glass and Sky Stream TV Remote - Anthracite Black https://amzn.eu/d/5JuTBfa

I would take the batteries out and submerge in a bowl of rice overnight and see if it starts behaving again.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Fothergill1 · ‎28 Oct 2023

@TRAE2310 I would follow the advice already given by @mikealanr but if you have a Sky Q remote available that will work perfectly with Stream while you wait for a replacement.

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This message was authored by: Floydianslip · ‎29 Oct 2023

@mikealanr I bought a white Stream remote, easier to find in low light👍

Discussion topic: I dropped the sky remote in water and the TV won’t stay on a channel

I dropped the sky remote in water and the TV won’t stay on a channel

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Re: I dropped the sky remote in water and the TV won’t stay on a channel

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