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Message posted on ‎24 Jan 2025 04:03 PM

Help Please

Just had sky stream install having had the old sky + HD box for years and I can't pair the Sony Bravia TV with the sky remote to control volume. Any ideas appreciated. 

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Message posted on ‎24 Jan 2025 04:17 PM - last edited: ‎24 Jan 2025 04:17 PM

Re: Help Please

Posted by a Superuser, not a Sky employee. Find out more

Hi @Monty12 

 

What's happening when trying to set up the remote? Did you go through the process and try all the options for Sony? You may find that selecting another Sony model may work.

 

You can go back through set up by:

 

Pressing and holding 7 and 9 together on your Sky remote for 3 seconds.

Pressing and holding 1 and 3 together for 3 seconds.

Following the instructions on screen

 

It might be worth posting your exact TV model as someone in the community may have had the same issue. Also how old is the TV?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎24 Jan 2025 04:17 PM - last edited: ‎24 Jan 2025 04:17 PM

Re: Help Please

Posted by a Superuser, not a Sky employee. Find out more

Hi @Monty12 

 

What's happening when trying to set up the remote? Did you go through the process and try all the options for Sony? You may find that selecting another Sony model may work.

 

You can go back through set up by:

 

Pressing and holding 7 and 9 together on your Sky remote for 3 seconds.

Pressing and holding 1 and 3 together for 3 seconds.

Following the instructions on screen

 

It might be worth posting your exact TV model as someone in the community may have had the same issue. Also how old is the TV?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎26 Jan 2025 10:56 AM

Re: Help Please

Hi Mike,

 

it's me again hopefully I'm not driving you round the bend with my reply but I have been responding on my mobile, not sure you received it properly, so just in case from me an my iPad thank you. 🙏 

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