Discussion topic: Have to pull power cable from puck everytime I want to watch TV.
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Message posted on 30 Dec 2025 10:22 AM
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Have to pull power cable from puck everytime I want to watch TV.
Everytime I want to watch tv with the sky puck, I have to disconnect the power once sometimes 3 or 4 times before it will turn on.
I have connected via network cable and WIFI, same problems. It worked great for a month then this started to happen. I have changed the batteries on the remote, same problem. I use the power and the home sometimes I continuous press power the "+"/speaker and home button on remote, sometimes this works. Could there be a fault with the puck or remote?
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Message posted on 30 Dec 2025 10:27 AM
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Re: Have to pull power cable from puck everytime I want to watch TV.
@Str1der 1st thing to check when you connected ethernet did you turn off wifi in the puck settings menu? You need to do this otherwise it will still try & connect over wifi.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 30 Dec 2025 10:48 AM
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Re: Have to pull power cable from puck everytime I want to watch TV.
I did find what may be a solution Will check this.
Change your puck to the following recommended settings set in the Puck Settings;
Set Network standby mode to ON and Overnight power saving to OFF.
Thanks
Message posted on 31 Dec 2025 08:20 AM - last edited: 31 Dec 2025 08:23 AM
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Re: Have to pull power cable from puck everytime I want to watch TV.
Both my pucks are set correctly as is the Glass but 100% without fail when powering up they look for WiFi initially, you have to power off and press home to power back on.
It is a known fault but gets limited reference here for some reason. It is being reviewed by Sky tech but it's been a few months now with no updated info. @KevNewMedia
It's probably on the long to do list.
See here.
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