Discussion topic: discovery+ error message there's a problem with your device setup

This message was authored by: shadow971959 · ‎30 Dec 2025

when trying to access dicovery+ i get the message "there's a problem with your device setup, and error code: 10000 03.

was working fine 4hrs ago, now all i get is the above mebtioned screen message, help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This message was authored by: mikealanr · ‎30 Dec 2025

Hi @shadow971959

Have your tried rebooting the device in the first instance? and refreshing apps in the menu if this doesn't work?

Failing that further troubleshooting by discovery or sky will be needed. (We are fellow customers here on the community).

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: shadow971959 · ‎30 Dec 2025

yes done all that, with sky and discovery are useless

This message was authored by: shadow971959 · ‎31 Dec 2025

I've used discovery+ about 10hrs ago and now when sign-in comes up with sports page, and when i try open something else it goes to a page with a button to upgrade, i already have the free version with my sky cinema, sky help useless, dicovery+ helpless.

anyone any ideas

Discussion topic: discovery+ error message there's a problem with your device setup

discovery+ error message there's a problem with your device setup

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Re: discovery+ error message there's a problem with your device setup

Re: discovery+ error message there's a problem with your device setup

discovery+ tells me to uprade my app on sky stream

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