For those unable to activate, the issue is with Sky's back end system. I'm guessing this will be an SQL database that's incorrect. I provided info to Executive Support team beginning of the week, who passed the below info to the Back Office tech team, but aparantly this hasn't helped them understand the issue. Go figure! Below relates to the info given when trying to activate using Edge browser:
The key call is a GraphQL mutation to skyport.sky.com called generateActivationUrl. It's returning this error:
"Vendor Integration Service service error: 404 - vendor.digital.product.redemption.data.not.found" "Vendor DIGITAL_PRODUCT_REDEMPTION data not found within product catalogue for vendor [HBO-MAX]"
Sky's backend product catalogue has no HBO-Max redemption record associated with my account. I'm authenticated fine (profile ID comes back successfully), and the request reaches Sky's servers without issue — but when it looks up my entitlement to generate an activation URL for AMP_MAX_BASIC_WITH_ADS, it finds nothing. This is 100% a Sky-side provisioning problem, nothing to do with my browser, device, or network.
Also notable: customerToken: null in the request — Sky's system isn't passing a customer token into the activation handoff, which may compound the issue.
When activating HBO Max, the generateActivationUrl GraphQL mutation to skyport.sky.com returns a 404 error: vendor.digital.product.redemption.data.not.found. The error description is: 'Vendor DIGITAL_PRODUCT_REDEMPTION data not found within product catalogue for vendor HBO-MAX'. This is a backend provisioning issue — my account is not correctly linked to the HBO Max entitlement in your product catalogue.
I've provided full HAR logs, and asked to speak directly, but they don't deal with end users.
I don't see a quick resolution. Annoying.
