Discussion topic: Green flashing light

This message was authored by: Pete08 · ‎11 Dec 2025

When I turn on my sky puck only the green flashing light comes on nothing else

This message was authored by: GD1 · ‎11 Dec 2025

@Pete08 A Stream puck does not have a green flashing light, can you confirm it's a puck and is pluuged into your tV using a HDMI cable?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: lettice · ‎11 Dec 2025

As above, not sure what you mean by a green light, as there is not one on the Sky Stream puck in that kind of operation.

It will be a white light when on or stuck in a standby mode state.

It will flash through colours on the forced restart recovery procedure.

If your Sky Stream puck is not powering on correctly, read this Sky help article, namely doing the recovery procedure on step 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

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Discussion topic: Green flashing light

Green flashing light

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