05 Jun 2023 07:49 PM
Hi. I'm considering changing my system from Sky Q to either Sky Glass and/or Sky Stream.
My question is, can I have Sky Glass in my house and a Sky Stream puck in an outbuilding (with broadband), all under one contract, or do I have to pay for 2 separate systems?
Thanks
05 Jun 2023 07:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ian196 wrote:
Hi. I'm considering changing my system from Sky Q to either Sky Glass and/or Sky Stream.
My question is, can I have Sky Glass in my house and a Sky Stream puck in an outbuilding (with broadband), all under one contract, or do I have to pay for 2 separate systems?Thanks
Short answer is yes, the stream pucks can be used either with Glass or on their own.
05 Jun 2023 07:50 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Ian196
Yes that's not a problem, they both have to be on the same internet connection and you'll need the whole home addon at £12pm.
Thanks,
Tim
05 Jun 2023 08:00 PM
That's good to know, thanks guys.
So if I bin Sky Q, I assume I can still access prior purchased movies etc?
05 Jun 2023 08:01 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Ian196
Yes anything purchased via Sky Store / Buy&Keep will be in the Sky Store app on Glass / Stream.
Thanks,
Tim
05 Jun 2023 08:01 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ian196 wrote:That's good to know, thanks guys.
So if I bin Sky Q, I assume I can still access prior purchased movies etc?
@Ian196 Yes via the sky store app on glass/stream
05 Jun 2023 08:01 PM - last edited: 05 Jun 2023 08:09 PM
Posted by a Superuser, not a Sky employee. Find out more@Ian196 Purchased movies will be in the Sky Store app.
05 Jun 2023 08:12 PM
Thanks again for your responses.
In general, is Glass/Stream recommended?
I have had years of connectivity issues with Q despite having 1Gb broadband.
Time for change.
05 Jun 2023 08:14 PM
Posted by a Superuser, not a Sky employee. Find out more@Ian196 I personally would buy your own new TV, and get 2 stream pucks instead. I would also recommend using ethernet cable between the pucks & your router as wifi connections can be problematic.
05 Jun 2023 08:52 PM
@GD1 If I added Dolby Atmos to my package, does a separately purchased TV need to support this?
05 Jun 2023 11:05 PM
06 Jun 2023 07:37 AM
Posted by a Superuser, not a Sky employee. Find out more
@Ian196 wrote:
I have had years of connectivity issues with Q despite having 1Gb broadband.
Maybe keep in mind that while 'connectivity issues' are annoying in Q, they will prevent Glass/Stream working entirely.
06 Jun 2023 08:55 AM
@TimmyBGood Understood. My issues were due to the distance between Q and mini boxes from each other and my router. The puck/Glass would be right next to my router and probably connected via Ethernet.
Thanks
06 Jun 2023 01:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ian196 wrote:@TimmyBGood Understood. My issues were due to the distance between Q and mini boxes from each other and my router. The puck/Glass would be right next to my router and probably connected via Ethernet.
Thanks
@Ian196 I had nonstop issues with Q networking. It never worked for me, but by buying a mesh network and using hardwiring to the Ethernet ports on the mesh points, my Q installation was transformed.
With Glass/Stream, originally the same setup was required for me, however after a number of F/w updates to Glass, I've since reverted all devices to Wi-Fi which, in my environment, works very well.
BTW, am not saying Wi-Fi will work for everyone, it doesn't and varies dramatically by house for various reasons, but it works well for me these days.
06 Jun 2023 02:10 PM
@Joe-Bow I tried every configuration possible over 7 yrs and eventually found one that was relatively stable.
I intend Ethernet between Glass/puck and BB hub in house which will be next to each other. I have a bridge connection to a router in the out building which is stable and provides a few hundred Mbs download. So I'll firstly try Wi-Fi to puck. Otherwise a 2 metre Ethernet will be required.
Thanks