@Joannajane88
Your PIN is the last 4 digits of your mobile number unless you change it.
How to reset your PIN
Say "Hello Sky, Forgot my PIN" while you press and hold the Voice button on your Sky remote.
You can also update it through the Sky menu. On your Sky remote, select Home > scroll down and select My Sky > Manage your PIN > Forgot your PIN?.
You’ll need your bank details to hand, as you’ll be asked to enter the last 4 digits of your payment method to reset it. For Direct Debit payments, that’s the last 4 digits of your account number.
https://www.sky.com/help/articles/your-sky-glass-pin
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
