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Discussion topic: Faulty hdmi cable

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This message was authored by Josiefloss This message was authored by: Josiefloss

Faulty hdmi cable

Hi

my sky puck was working fine then I started to get HDCP message coming up on my tv did all the usual turn off for so long, restarted the puck, but still get the message, I swapped the HDMI cable that came with the box with another puck in the house that has been working fine, my tv

is okay but the tv I swapped it to is now giving the same messsge, I think it's a faulty cable, can I get a replacement from Sky or is it a case of buy your own.

 

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This message was authored by GD1 This message was authored by: GD1

Re: Faulty hdmi cable

Posted by a Superuser, not a Sky employee. Find out more

@Josiefloss  You can purchase your own high speed HDMI cable for a few quid.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Josiefloss
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This message was authored by Josiefloss This message was authored by: Josiefloss

Re: Faulty hdmi cable

Thank you @GD1 will do great thought I had to use Sky's own cables but will get replacement.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Faulty hdmi cable

It's worth paying a little more and buying for the future ... cerified 2.1 cables can now be obtained at reasonable prices and eliminate 4K UHD/HDR and ATMOS issues😉

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