45

This discussion topic has been answered Discussion topic: FBI series 8 episode 5 picture missing

Reply
Answered - Go to Answer
Avatar for Tippster
Level 3 icon
What's this?
This message was authored by: Tippster

Message posted on ‎05 Mar 2026 07:34 AM

FBI series 8 episode 5 picture missing

The latest episode of FBI is now available to watch via my playlist BUT after you get past the first section of adverts there is only sound, no picture!!

 

We had this a few months ago with S.W.A.T's last ever episode & it took Sky weeks to rectify, please tell me this isn't going to be the case with this?

 

Am I the only one having this issue?

Report post
Post 1 of 46
3,467 Views
Reply
View answer in the context of this discussion

Best Answers
Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice Answer

Message posted on ‎06 Mar 2026 01:26 PM - last edited: ‎06 Mar 2026 01:27 PM

Re: FBI series 8 episode 5 picture missing

Posted by a Superuser, not a Sky employee. Find out more

It does seem it's only the HD version.
The HD version will show ads (whereas the UHD version does not) but the ads can be skipped with the ad skipping pack.

 

I played the UHD aversion of episode 8 yesterday evening and had no playing issues on my pucks.

Still fine today.

 

but, just tried the HD version and seeing the same black screen with sound after the first in programme set of ads.

 

Would suggest to get this actioned  and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

View this Answer within the discussion

Report post
Post 20 of 46
4,496 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for MarkGoldsmith
Level 15 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎05 Mar 2026 10:08 AM

Re FBI series 8 episode 5 picture missing

Posted by a Superuser, not a Sky employee. Find out more
@Tippster wrote:

The latest episode of FBI is now available to watch via my playlist BUT after you get past the first section of adverts there is only sound, no picture!!

 

We had this a few months ago with S.W.A.T's last ever episode & it took Sky weeks to rectify, please tell me this isn't going to be the case with this?

 

Am I the only one having this issue?

@Tippster if a simple reboot of your puck doesn't fix it, the best thing to do is to report it to Sky by emailing viewerR@sky.uk who will be able to investigate the playback problem.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 46
3,441 Views
Reply
Avatar for Tippster
Level 3 icon
What's this?
Topic Author
This message was authored by: Tippster

Message posted on ‎05 Mar 2026 12:03 PM

Re: FBI series 8 episode 5 picture missing

With the issue still ongoing, even after doing a hard reboot to both of my pucks, I have now emailed viewerR@sky.uk to inform them of the issue.

 

I have gone through the entire episode, the commercials play fine throughout but the picture stops after the first commercial break & never returns.

Report post
Post 3 of 46
3,409 Views
Reply
Avatar for MiffyB
Level 1 icon
What's this?
This message was authored by: MiffyB

Message posted on ‎05 Mar 2026 06:06 PM

Re: FBI series 8 episode 5 picture missing

Same for me. Sky Glass here. I fast forwarded a bit and the next add break has pictures then it goes back to a black screen with just sound.

Report post
Post 4 of 46
3,315 Views
Reply
Avatar for lee+ashford
Level 1 icon
What's this?
This message was authored by: lee+ashford

Message posted on ‎05 Mar 2026 06:40 PM

Re: FBI series 8 episode 5 picture missing

Just tried to watch the episode and have the same problem.

Reset the puck but no change so have emailed sky.

 

Report post
Post 5 of 46
3,280 Views
Reply
Avatar for 199Snowy
Level 1 icon
What's this?
This message was authored by: 199Snowy

Message posted on ‎05 Mar 2026 06:42 PM

Re: FBI series 8 episode 5 picture missing

Same here, exactly the same as what happened with SWAT. Hope they don't take so long to fix it this time!!!

Report post
Post 6 of 46
3,274 Views
Reply
Avatar for Fothergill1
Level 15 icon
What's this?
Superuser
This message was authored by: Fothergill1

Message posted on ‎05 Mar 2026 08:49 PM

Re: FBI series 8 episode 5 picture missing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tippster This is obviously a broadcast issue and not a problem at your end.  I have the same problem and there are others posting the same in this thread.

 

The more people who report the problem to Viewer Relations at viewerR@sky.uk the better and sooner they will fix the problem (I have just sent them an email)..

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Report post
Post 7 of 46
3,124 Views
Reply
Avatar for Kay9884
Level 1 icon
What's this?
This message was authored by: Kay9884

Message posted on ‎05 Mar 2026 10:12 PM

Re: FBI series 8 episode 5 picture missing

This is really annoying. I remember this happening with a SWAT episode. It would be nice if SKY gave an explanation as to why this happens and actually fix it. As a new customer, I'm deffo not impressed. 

Report post
Post 8 of 46
3,044 Views
Reply
Avatar for PH7467
Level 1 icon
What's this?
This message was authored by: PH7467

Message posted on ‎05 Mar 2026 10:17 PM

Re: FBI series 8 episode 5 picture missing

This is the same issue we had with SWAT. This is a joke , Sky is not worth the money 

Report post
Post 9 of 46
3,029 Views
Reply
Avatar for Tippster
Level 3 icon
What's this?
Topic Author
This message was authored by: Tippster

Message posted on ‎05 Mar 2026 10:18 PM

Re: FBI series 8 episode 5 picture missing

I hadn't long rejoined Sky when the issue with SWAT occurred & that was the last ever episode, so everyone was waiting around for quite a while to see how it would all finish!

 

The only response I've had to my email to Sky was an automated response, so no details in that & it's already what I've come to expect from them!!

Report post
Post 10 of 46
3,024 Views
Reply
Avatar for 2Greys
Level 1 icon
What's this?
This message was authored by: 2Greys

Message posted on ‎05 Mar 2026 10:52 PM

Re: FBI series 8 episode 5 picture missing

Mine is the same on Sky Stream. Rebooted and it didn't work so thought I would check in here after the SWAT final episode fiasco

Report post
Post 11 of 46
3,000 Views
Reply
Avatar for WillS1999
Level 1 icon
What's this?
This message was authored by: WillS1999

Message posted on ‎05 Mar 2026 11:25 PM

Fbi S8E5

Hi, 

wondering if anyone else is having the same issue (myself and my neighbour are). Streaming Season 8 Episide 5 of FBI on Sky stream and once it gets about 15 mins in the screen is going blank - sound still running in the background and menu, pause etc all still working. Seems like there's an actual technical error with the programme? 
thanks!

Report post
Post 12 of 46
2,999 Views
0 Likes
Reply
Avatar for MarkGoldsmith
Level 15 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎05 Mar 2026 11:36 PM

Re: Fbi S8E5

Posted by a Superuser, not a Sky employee. Find out more
@WillS1999 wrote:

Hi, 

wondering if anyone else is having the same issue (myself and my neighbour are). Streaming Season 8 Episide 5 of FBI on Sky stream and once it gets about 15 mins in the screen is going blank - sound still running in the background and menu, pause etc all still working. Seems like there's an actual technical error with the programme? 
thanks!

You will need to report this to Sky's Viewer Relations team by emailing viewerR@sky.uk .

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 13 of 46
2,991 Views
0 Likes
Reply
Avatar for Fothergill1
Level 15 icon
What's this?
Superuser
This message was authored by: Fothergill1

Message posted on ‎06 Mar 2026 12:43 AM

Re: Fbi S8E5

Posted by a Superuser, not a Sky employee. Find out more

Hi @WillS1999 and welcome to the forum.  There have been a number of people reporting this issue, including me.  As advised by @MarkGoldsmith you should report this to viewerR@sky.uk as the more people that do the quicker it will probably get resolved.

 

There is a thread on the subject onthe Stream board at this LINK

 

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Report post
Post 14 of 46
2,966 Views
Reply
Avatar for Mel168
Level 1 icon
What's this?
This message was authored by: Mel168

Message posted on ‎06 Mar 2026 10:23 AM

Re: FBI series 8 episode 5 picture missing

Also having the same issue. Really annoying wading through ads and then it doesn't work after 13 minutes!

Only just got our puck today. Turned off and unplugged everything. Reset it. Tried other episodes of same series and they were fine. Other apps and shows work correctly just this particular one season 8 episode 5! 
Thinking if they don't sort it within a reasonable amount of time, I will cancel and change providers!

Get a move on Sky! 

Report post
Post 15 of 46
2,824 Views
0 Likes
Reply
Reply
Answered - Go to Answer